Contact
A person reads these.
There is no support queue and no ticket number. Tell us what you need and it reaches someone who can change the product.
What makes an answer useful.
Something is wrong
The screen you were on, what you expected, and what happened instead. If a figure looks wrong, the figure and the one you were expecting. Screenshots help more than descriptions.
Something is missing
What you were trying to find out about your money, not the feature you think would provide it. The question is more useful than the solution.
Your account or your data
The email address on the account. Nothing else, and never a password.
Press, partnerships, anything else
Whatever you like. It goes to the same place.
Three things to save you the email.
Tax or financial advice
Nobody here is a licensed advisor, an accountant, or an enrolled agent, and none of us can tell you what to do about your own return. Hatchly shows you your numbers. What to do about them is between you and someone qualified.
Moving your money
Hatchly never holds or moves money and has no connection to any bank or institution. If a payment has not arrived, the people to ask are your payer and your bank.
Filing anything
Hatchly does not file, submit, or send anything to the IRS or to any state. Every deadline it shows you is a reminder, not a submission.
For how your data is handled, and how to have it removed, see the privacy policy.